returnsON-LINE RETURN POLICY (SCROLL DOWN FOR INTERNATIONAL SHIPPING QUESTIONS) ON LINE RETURN POLICY If you are not completely satisfied with your purchase, you can send it back to us for an exchange or a refund. Returns must be postmarked within 10 days of receipt and must be sent prepaid. Please print our RETURN FORM, fill it out and include it in your package, as well as your original receipt. Sale items, special orders, custom jewelry, fragrances, soaps and skin care are final sale and cannot be returned. All returned merchandise must be in its original condition. If you have a question as to whether your item is returnable, please email us. Some rings are not able to be resized, others may incur a resizing fee. Please email us before shipping if you are unsure. Catbird Alphabet and Heart Rings are not considered custom and do NOT incur a sizing fee - if you need to exchange for another size you only pay for shipping. (A local jeweler can often resize rings for you.) Customer is responsible for all shipping costs unless the item is damaged or we made a mistake, whether it is a return or an exchange. We suggest you ship all items through UPS or any other shipping methods with tracking capabilities. We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. We have the right to deny credit if the merchandise returned does not meet our return policy requirements. Please include original invoice, filled out RETURN FORM and the reason for your return and send to: catbird website returns 219 bedford ave. brooklyn, ny 11211 If you need to cancel an order please email us. Orders canceled before shipping will be fully refunded. Please allow 24-48 hours for your refund. Once an order has shipped you will need to follow instructions above for returns. INTERNATIONAL SHIPPING INFORMATION: We ship all international orders through an affiliate, International Checkout. On our checkout page, please click "If you require delivery outside the U.S.A please click here." You will be redirected to the International Checkout site where shipping costs and handling fees will be displayed before you place your order. Your order will be billed and shipped by International Checkout. They handle all taxes, duties and insurance. All inquiries about this order, including returns, should be made to cs@InternationalCheckout.com. This is the only way that we are able to ship international orders. If you are curious about expediting shipping, or have any specific questions, please direct all your comments to cs@InternationalCheckout.com. INTERNATIONAL RING SIZES: All of our rings are standard US sizes. We do not have a ring conversion chart available as they all differ slightly. If you do not know your US ring size, we recommend having your finger sized by a local jeweler and asking for your US ring size. |
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