Careers

CAREERS

Catbird used to be very, very small. If we needed to communicate something, we would turn our heads and say it to a coworker who was inevitably two feet away. Maybe less. Our goal, as we grow, is to retain the warmth and interconnectedness of our roots, fueled by the curiosity, flexibility, and hard work of our teams throughout the years.

We seek to provide the types of jobs where people can be themselves — can work hard and go home and not always carry work around — in a welcoming, comfortable space, to provide important benefits, to allow breathing room for emergencies, and where there is a culture of kindness and inclusivity.

We encourage you to apply! Catbird is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

COVID-19 Impact
Catbird is committed to the well-being of candidates, employees and our community. While some of our positions are currently remote, the posted position will be based in-person in our Brooklyn Navy Yard studio or stores. We are closely following the CDC and NY Forward guidelines to create a safe and healthy work environment.

E-Commerce Customer Experience Associate

Catbird is looking for a full-time Customer Service Associate in our E-commerce Department. This is a junior position on our team with plenty of room to grow! Starting hours are Wednesday - Sunday, 9:30am - 6pm. Hours will change during our holiday season. This position is in-person during the weekdays and remote on weekends.

Key Responsibilities
● Provide exceptional and personalized service to customers via email, phone, social media channels, and live chat
● Navigate order management systems to process orders and support customer relationships
● Provide styling advice to customers with a strong knowledge of products
● Brainstorm ways to create out-of-this-world customer experiences with your manager and team members
● Help cultivate a warm and inviting culture in order to assist our customers

Our Ideal Candidate
● 1+ year(s) of experience in Customer Service (or similar field)
● Maintains a positive attitude with an all-hands-on-deck team mentality
● Detail-oriented in an awesome (possibly scary) way
● Problem solving mastermind
● Eager to learn and grow
● Empathetic, genuine, honest, encouraging and kind
● Experience with jewelry or luxury brands is a plus
● Zendesk experience a plus

Please email your resume and tell us about yourself - do not just send a resume. Also, include your availability. Make sure to write “E-Commerce Customer Service Associate" in the subject line of your email. No phone calls please.

Job Type: Full-time

 


Sales Associate/Zapper

We are looking for full-time Sales Associates/Zappers for four to five days a week, including
weekends to work in our Williamsburg and Soho stores. Our Sales Associates/Zappers work both as Sales Associates assisting customers and also welding our forever bracelets on customers in our stores. We can train you on welding but you must be someone who demonstrates dexterity, excellent eye-hand coordination and has a sharp eye and pays attention to detail.

Key Responsibilities
● All aspects of customer service to create a welcoming and helpful buying experience for our customers
● Weld Catbird’s forever jewelry line onto our customers
● Maintain Catbird’s high quality standards and consistency despite fast paced environment and repetitiveness of work.
● Assisting managers to receive, price, display, clean, and maintain inventory throughout the store.
● Restocking merchandise on the floor

Our Ideal Candidate
● Retail experience required
● Jewelry experience a plus
● Looking for someone who understands that customer service is the MOST important thing.
● Someone who is nice, friendly, easy to get along with and has a good measure of common sense.
● We never pressure anyone into buying — we don’t work on commission and we celebrate getting to make our customers truly happy!

Please email your resume and tell us about yourself - do not just send a resume. Also, include your availability. Make sure to write “Sales Associate/Zapper" in the subject line of your email. No phone calls please.

Job Type: Full-time

 


Junior Production Bench Jeweler

Catbird is hiring full time Junior Production Bench Jewelers. Catbird’s Junior Production Bench Jewelers are primarily responsible for producing pieces from the core collection of the Catbird jewelry line at a level consistent with Catbird’s time and quality standards. 

Junior Production Bench Jewelers are familiar with standard concepts, practices, and procedures within jewelry manufacturing and have a basic understanding and experience with tools and jewelry production techniques with semi precious and precious materials. No professional jewelry production experience is required; we are willing to train the right candidate. This role is ideal for a recent graduate from a jewelry program, someone self taught looking to enter the industry.


Our Ideal Candidate

  • Beginner bench jeweler skills including, but not limited to - soldering, polishing, assembly. Any laser welder or arc welder experience is a plus.
  • Trains on Catbird products and follows the steps taught by trainer to create jewelry daily
  • Maintains Catbird’s high quality standards and meets due dates
  • Maintains consistency despite fast paced environment and repetitiveness of work
  • Consistently follows safety procedures
  • Demonstrates dexterity, excellent eye-hand coordination, pays attention to detail
  • Must have excellent communication skills since you will be working as part of a team.
  • Able to take feedback and use it to improve their technique
  • We are a growing company that produces a large amount of jewelry, you must be willing to embrace repetition as a challenge or mantra while staying focused.
  • Position is five days a week (Mon-Fri) in our jewelry studio in the Brooklyn Navy Yard. Extended hours during high seasons.

Please email your resume and images of your work and tell us about yourself - DO NOT just send a résumé. Make sure to write "JUNIOR JEWELER" in the subject line of your email. No phone calls please.

 


Production Bench Jeweler

Catbird is hiring full time production bench jewelers. Catbird’s Bench Jewelers are primarily responsible for producing the Catbird jewelry line at a level consistent with Catbird’s time and quality standards. Bench Jewelers are familiar with standard concepts, practices, and procedures within jewelry manufacturing and have the ability to use various levels of jewelry production techniques with semi precious and precious materials. 

Our Ideal Candidate

  • Strong bench jeweler skills - soldering, polishing, assembly
  • Trains on Catbird products and follows the steps taught by trainer to create/repair jewelry daily
  • Maintains Catbird’s high quality standards and meets due dates
  • Maintains consistency despite fast paced environment and repetitiveness of work
  • Consistently follows safety procedures
  • Demonstrates dexterity, excellent eye-hand coordination, pays attention to detail
  • Laser welder or arc welder, stamping and engraving experience are all a plus
  • Must have excellent communication skills since you will be working as part of a team.
  • We are a growing company that produces a large amount of jewelry, you must be willing to embrace repetition as a challenge or mantra.
  • Position is five days a week (Mon-Fri) in our jewelry studio in the Brooklyn Navy Yard.
  • Minimum of 2 years professional jewelry production experience required

Please email your resume and images of your work and tell us about yourself - DO NOT just send a résumé. Make sure to write "JEWELER" in the subject line of your email. No phone calls please.

 


CATBIRD BENEFITS

Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium covered for children. We also offer dental and vision.
15 vacation days and 5 sick days, plus an extra day off during the month of your birthday

401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds.
Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year
Paid time off (or double time for stores) on major holidays
Open studio hours for studio employees: once a week studio managers stay late so jewelers can work on personal pieces with Catbird tools and machinery, and train with each other on new techniques
Parental Leave: we offer 20 weeks of parental leave. For 2021, 12 weeks are 100% paid.

Other nice stuff!
The Catbird Giving Fund: We vote as a company on what organizations to support. At least 1% of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others.
A generous employee discount
Pre-taxed MetroCards to save money on getting to work!
● Discounted Pet Insurance
● Discounted Citi Bike Annual Membership  
● Regular company-wide parties, brunches & happy hours
● A warm, casual work environment where people can really be themselves
● Most importantly: we hire great people who stay for a long time and create a workplace with good vibes :)


If you are interested in joining our team but don't see a position listed that you are suited for please email us! Please include a resumé and tell us a lot about yourself. 

Make sure to check back here and to follow us on Instagram (@catbirdnyc). We often post about positions there.