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SIZING AND REPAIRS


Before you send your jewelry back to us, please make sure to read the below information carefully, and make sure you’ve spoken with a Catbird team member. Please be sure to include all required paperwork with your repair/resize, otherwise you may experience processing delays.

STEP 1: Fill out this form

STEP 2: Check your email for your confirmation. 

STEP 3:  Print out your confirmation and include it in your package back to us. You must include a printout of this form with your package back to us, whether shipping or dropping off at one of our stores. Not including this will significantly delay the process.


If you choose to ship via USPS or FedEx, please do not require a signature. This will result in the package being returned to shipper. Please insure the package for the full amount of the merchandise you are sending back to us (especially if this is a wedding or engagement style).

Shipping address for all packages:

Catbird Merchandise Support
141 Flushing Avenue Suite 709
Brooklyn, NY 11205 

You can also drop off your repair at our Williamsburg or Soho shops. (ours and locations here)

 

IMPORTANT NOTES ABOUT REPAIRS & RESIZES: 

  • Fees associated with repairs or resizes are subject to change. Quotes may be provided via email, but are only confirmed once our studio / designer has seen the piece in person.
  • Please use secure packaging to send your jewelry back to us. We recommend using the original packaging when possible. For necklaces, we recommend a zip-loc bag with the chain secured in the loc. You can also tape it to paper to avoid tangling.
  • Please read our warranty here. Any repairs or work not done by Catbird or the designers we carry will void this warranty.
  • We can not be held responsible for lost packages and are not liable if your package is lost or damaged. Please hold on to your tracking number for your reference.
  • Upon receiving your package, our Merchandise Support Team will reach out to you with an approximate lead time and estimated cost of service.
  • Unfortunately, we are unable to accommodate repairs for international customers.

Please contact us with any questions! We are here to help!