CATBIRD SIZING AND REPAIRS


Call us!

The Catbird Customer Service team can be reached at 718-599-2340,  Monday-Friday 10-5pm EST.

Email us!

   We strive to reply to all emails within 24 hours on business days!


Thank you for reaching out! Before you send your jewelry back to us, please make sure to read the below information carefully, and make sure you’ve spoken with a Catbird team member!

Thank you for reaching out! Before you send your jewelry back to us, please make sure to read the below information carefully, and make sure you’ve spoken with a Catbird team member!

  1. Make sure to include the Catbird Resize / Repair Form in your package back to us. This form is required for all re-size or repair requests. Return shipping is free.

  2. Our ability to resize or repair your jewelry depends greatly on the style and material. Contact us if you have any questions about a specific style.

  3. Pricing may vary depending on the work required and is subject to change after inspection by Catbird or a third party designer.

  4. We recommend shipping all items back to Catbird HQ by creating a UPS label using the link below: 

 

*If you choose to ship via USPS or FedEx, please do not require a signature. This will result in the package being returned to shipper. Please insure the package for the full amount of the merchandise you are sending back to us (especially if this is a wedding or engagement style!).

  1. We are not responsible for lost packages and are not liable if your package is lost or damaged. We recommend holding onto your tracking number for your reference.

  2. Upon receiving your package, our Merchandise Support Team will reach out to you with an approximate lead time and estimated cost of service.

  3. Unfortunately, we are unable to accommodate repairs for international customers.

Shipping address for all packages:

Catbird Merchandise Support

141 Flushing Avenue

Building 77, Suite 903

Brooklyn, NY 11205 

If you’re in the neighborhood, you can also drop off your repair at our Bedford Avenue shop anytime during store hours.


Fees associated with repairs are subject to change. Quotes may be provided via email, but are only confirmed once our studio / designer has seen the piece in person.

If you’re in the neighborhood, you can also drop off your repair at our Bedford Avenue shop anytime during store hours.