For the fastest response, please use this form.
We can also be reached at 718-599-2340 Mon-Fri, 10-6pm ET, and by emailing [email protected] or texting CATBIRD to 57660*, anytime.
Our Bedford Avenue store is open Tues - Sat, 11-7 for curbside pick up and repair & return drop off.
Our Wedding Annex is open Tues - Sat, 11-7 for in-person scheduled and virtual wedding & engagement consultations (book an appointment here).
Our Soho shop remains closed.
We are not welding at any locations at this time.
RETURNS AND REPAIRS
We are honoring all returnable purchases made between March 21st and June 8th with an extended return window through July 8th. Please mail your item in as soon as you safely can.
For all items purchased after June 8th, we are temporarily extending the return window so that you have 21 days from purchase to postmark your item for return.
Please note we are still working with a limited team and experiencing some delays, so once your return is received, processing can take up to 7-14 business days before your refund is issued. For questions on the status of your return, contact us.