COVID-19

May 6th 2020

Dear kittens,

Thank you more than ever for continuing to shop with us.

We are looking forward to resuming site-wide shipping as soon as we are able to begin normal business operations. At this time, we have limited warehouse access and halted manufacturing per the latest New York State on PAUSE policy put in place for everyone’s safety by Governor Cuomo.

Please note longer-than-usual lead times as we work towards becoming fully operational. If you need something by a certain date, don't hesitate to contact us!

In the meantime, please shop our Ships Now! category for items which ship immediately! We can only ship out orders which consist entirely and only of Ships Now! items. Complimentary totes will not hold up your order.

Our customer service team is working remotely and is available, and very eager, to answer all your questions.

Please stay safe and well, and thank you for letting us be a little light in these times.

Rony Vardi
Founder

PS - A small but important note to let you know we will be operating at a very partial capacity: 3-4 people in our 12,000 square foot warehouse, in order to keep our staff and community healthy and safe.

CONTACT US
For the fastest response, please use this form

We can also be reached at 718-599-2340 Mon-Fri, 10-6pm ET, and by emailing customerservice@catbirdnyc.com or texting CATBIRD to 57660*, anytime.

RETURNS AND REPAIRS
We ask that you please refrain from sending any repairs and returns at this time; return windows are extended until we can accept incoming packages. Please contact customerservice@catbirdnyc.com with any questions — we are here to help!

UPDATES
3/20 Our warehouse, jewelry studio, and retail stores are closed temporarily due to New York’s State on Pause as declared by our governor.



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