I just wanted to drop a note to say *thank you so much!* My fiancé and I recently had to size up both of our wedding rings (one Bittersweets/one Catbird), and even though I totally freaked out and thought we were out of luck, the process ended up being so easy and stress free. I dealt with multiple people at the Bedford Ave. store as well as Kat from customer service and Robin, the Bittersweets designer, and everyone was not only accommodating and helpful but also just sweet and pleasant, which is so refreshing and especially appreciated during the busy holiday season. I have multiple pieces from Catbird and Bittersweets already including my engagement ring and every experience I’ve had has just been great.
I just wanted to let you know since I feel like more often people hear complaints more than compliments when it comes to customer service but I can’t say enough good things about Catbird. I will continue to recommend Catbird to everyone I know and am happy to continue support such amazing small businesses!
Hope you all have a great holiday season, and thanks so much for everything ✨
Every package I get from Catbird is an event. It’s nicely wrapped, with charming extras, and the jewelry itself is polished, beautiful, dainty, and surprisingly durable. (I wear my necklace and rings every day, and I’m a teacher.)
Just wanted to say thank you for your attention to detail. Your entire team, from design to execution to packaging & shipping, is outstanding.
With love, from a happy customer.
I just received my rings in great order and I’m very happy with them - they are beautiful :) Shipping and delivery were speedy, smooth and flawless. This is very much appreciated and has resulted in a new trust and respect in your brand, because it is obvious that your customer’s happiness is important to you. Ordering online brings about a certain anxiety, especially for goods we spend a bit of money on, but you managed to quell that anxiety quite effectively with good and timely communication, and with the speed at which you prepared and shipped out my order. Your courier service, UPS, was really awesome, too. I look forward to my next purchase with Catbird! My warmest regards and sincere thanks to you and your team.
Hi there, I just wanted to say thank you SO much for shipping out my order so quickly! I received the carefully packaged parcel on Monday. I really appreciate all the thought that went into the packaging and how fast it was sent out. I am so happy I’ll be able to wear these necklaces on my wedding day. Thank you for amazing customer service. I’ll definitely be shopping here again.
I just picked up my package today (I was on vacation all last week, so I had to wait so long to finally get my package from you!), and you guys always surprise me with your kindness. Thank you for the sweet personal note, the candle (Ghost Rose is my FAVORITE, how did you know?), and all the beautiful packaging and goodies, as always. I am so very honored to have been the first to buy your new Baby Pearl Hoops. I’m seriously obsessed with them! So delicate and summary and sweet. I can’t wait to wear them all summer (and beyond) long.
Thank you for always making my day when I get a package from you.
My very small order arrived today and looked like a million dollar gift! The thought and care involved in wrapping my request was much appreciated. Thanks so much!
I recently ordered a hammered gold stacker ring and love it so much! I wear it 24/7! This little baby holds up! I love it so much I’ve ordered another one for me plus one for my daughter, and an emerald pip ring for my other daughter. The packaging was a real treat too! Thanks again….I’ll be back for Christmas shopping for sure!
I just wanted to write to say a giant thank you for my same day delivery order that I received this afternoon! It was so speedy and the addition of a free tote bag and notepad/pen brought a huge smile to my face. You all are one of my favorite companies in NYC and I'm so happy to support your business. Thank you thank you!!
Last month I ordered the sweet nothing anklet and alphabet earring as a birthday present to myself. I was so excited when it was delivered. I could immediately tell it was well packaged, but as I opened the box I was so surprised at how pretty it was packed with the bag and stickers. I also loved as you included a little goodie bag with a pen, notebook, and postcard! It put a smile on my face, and I wanted to tell I appreciate that you went the extra mile!
I've eyed catbird jewelry for a few years but this was first order. It won't be my last! Also I LOVE my new anklet!!
Oh jeez, I was so nervous figuring out my proposal I TOTALLY forgot to follow up with you...I can't stress how wonderful you were. Your company was a life saver. I really appreciated your kind attitude throughout this whole process and the way you were able to get the ring to the hotel we were staying at timing the whole thing out PERFECTLY was so stress relieving.
Dear Catbird Crew -
I’m obsessed with your brand and look at your website often… dreaming about what to add next to my collection. I recently purchased You Are My Moon and Stars charms. The moon is engraved with my daughter’s initial because she always says..”I love you to the moon and back”. The star is engraved with my dogs initial who I sadly had to say goodbye to a few months ago. I believe she’s smiling down at me from above.
I just want you to know that I will forever cherish my charms that lay close to my heart. Not only are they meaningful to me, they also seem to be just as meaningful to you…just like every piece of jewelry that is made by the creative and talented Catbird crew.
Thank you. Your jewelry obsessed shopper from South Dakota,
Just to let you know my order of 3 individual and one pair of earrings arrived safely in Sydney today. I am absolutely thrilled and can't wait to get out tomorrow and show off my beautiful ear!
I visited your store with my best friend on a wonderful, crazy, fun trip to New York last November. I didn't buy anything on that day as the store was a bit crowded and we were rushing to get to Josh Colby to get our ears done. A long way to get your ears pierced! That day in Brooklyn was a blast!
Anyway, I've finally committed and bought the earrings I wanted and couldn't be happier. Thank you for the great service and I think you have a wonderful, savvy, female-oriented business. I'm proud to be a customer!
I just wanted to reach out and say how impressed and amazed I was to get this order so promptly and so beautifully wrapped! I cant wait to give her the giftcard because, as I said before, she LOVES your jewelry (as we all do) and will be so excited to be able to pick out a new piece!
Thank you again!!
Hello beauties.. every interaction with you has been magical. From customer care to exchanges. Everything magical.
Dear Catbird staff
Thank you for quick and kind response, shipping, and everything you guys did to me even though I ordered item from Japan.
i'm so satisfy to shop at you guys, and the item I will get must bring happiness and make the day super special.
I wanted to take the time to personally thank you for helping me out here. It has been crazy here and that was my tipping point. But to go above and beyond to help me out with my mistake shows why people want to support smaller shops than big jewelry companies. This ring will symbolize for us a bond and friendship we have developed over time and the fact that she still doesn't think I saw it on her computer on our first date will just blow her mind.
Thank you again...from the bottom of my heart
Thank you so much for the quick response! I was and still am very excited about this piece as it is a special present for my mom. I absolutely love this company and really appreciate you and your team looking out for any quality issues that it may have had. It's so nice to know that you have incredible customer service and appreciation. I understand about the extended time it will take. Thank you again! Very excited!
Good Evening, I wanted to send a quick note to say thank you so much! I ordered a ring from you all for the first time recently and got it in the mail today. I just have to say how delighted I am with it. Your jewelry is amazing and so perfect for me. From the wrapping and the tote bag to the ring itself, it was all lovely and much appreciated. Looking forward to ordering from your company in the near future!
My name is Morgan, and I am currently an undecided sophomore at the University of Central Florida. I just wanted to take the time and sit down, and write to you about how inspiring you ladies truly are to me (and I’m sure many other girls).
You are such a beautiful company that is dominated by females, and that fact is so refreshing. I first fell in love with your jewels maybe 4 years ago, and have been buying from you ever since (well as much as my nannying paycheck permits). Your Dark Side of the Moon ring is probably my favorite thing ever. I initially fell in love with you because of the beauty of your dainty gold jewels, but as I started to follow you on Instagram and twitter, I began to see what an empowering company to woman you truly are. Your company is founded, staffed and run by females, and you have become such a success. Seeing a woman-dominated company become a success story has inspired me to make my own.
I don’t know what I want to do with the rest of my life, but seeing companies like yours gives me the courage to believe that whatever I can do, I can succeed in it. Being a woman does not mean there’s a boundary that I cannot surpass on my way to success. This being said, I was not oppressed growing up for being a girl, but I always had it in the back of my head that I would probably get married, and live mostly off my husband’s salary. My view has since then changed, and I now want to make my own success and not have to rely on someone else’s. And it is companies like yours, which empower women, that have helped me believe this in myself.
So I really just wanted you guys to know how inspiring I think you are, and how you have helped me further believe in myself, and made me dream of success. So thank you for empowering women and setting an example that women too can be successful. And of course thank you for adorning my fingers and ears and neck with shiny gold beauties.
Keep on inspiring!!
P.S I’ve been saving up for the Full Heart Necklace so that I can help support such a wonderful cause :)
I am currently living in my studs and choker and have no plans to take them off. The design and quality of your pieces is the best. I can't believe how many compliments I get on my simple gold accessories.
Hello from Eastern Washington (State that is). I never do this but I had to send all of you a great big Thank You for sharing your talents and the work you do. When I started looking at the jewelry, the thing that really set you apart from anything else is the design and pride of workmanship that goes into each piece. I hope you guys all have a kick ass weekend and thanks again. You rock...hard!!
I'm blown away by how great your customer service is, and very relieved that I can purchase a card and you're willing to write a note in it. Catbird truly goes above and beyond any other company I've ever come into contact with. It's incredible. :) I'll be placing the order tonight or tomorrow. Thank you again for the help, this makes gifting it much easier.
Just wanted to let you know if I was able to purchase something from your store I would buy anything and everything. I’m particular with my jewelry but your store somehow knows everything about me. It’s amazing to see such a company as yourself. Not just the product but company as a whole. You might not see this due to the amount of emails you receive. I wish I could contribute to your company at this time but with god I will be able to in the future. As of now I really want to just give a high five and a thank you for what your company is doing! Please continue....
I sent my engagement ring to you for resizing and it came back even better than when I first put it on. I got it back and could hardly believe it was the same ring. I love your customer service, and I love that I feel like you take care of everything like it is your own. You all are the best and I am glad my fiancé chose you for my ring.
I just received my order recently & wanted to say how thrilled I am with my first Catbird experience. I was so impressed with everything: from a chat session before I ordered, to the quick shipping, to the attention to a special request, and the small gifts that came with the purchase...thank you so much!
Thank you! I must say out of all the jewelry companies I have ordered from catbird has the best customer service:) You guys are always so helpful and get back to any questions asked so fast. Thank you again.
I just wanted to send a quick email to let you know how exceptional your customer service is!!
I have shopped at Catbird countless times, and while the products are obviously wonderful, the service is really what has brought me back time and time again. The staff is friendly, personable, and makes the whole process so effortless.
Whatever you guys are doing, keep doing it!! :)
Just wanted to drop you a quick note to say thank you (as always!) for your amazing service! My package arrived with all of the fun gifts I ordered -- all lovingly gift-wrapped and packed securely.
I know friends will enjoy opening the beautiful boxes and wearing the lovely jewelry, as well as all the other fun treats I ordered - And of course had to add in one treat for me - the Itty Bitty Kitty Stud. Will pair it with the Kitten ear studs I have from you. So adorable!
In this time of only writing to complain about things, I HAD to drop you a note about the most awesome service I have had in a long time!! I browsed your website; very fun. Found the perfect gift for my daughter's 30th birthday; ordered on Monday and received it today...gift wrapped and perfect!!
Thank you very much for such a wonderful experience, as well as a terrific gift for my daughter!!
I wanted to really commend you for the great customer service which we received in the wedding annex yesterday (Sunday 21st). We were seen by Sarah who really couldn't have been more helpful.
We were looking for an engagement ring while visiting NYC, but with the intention of purchasing it online back home in London later this year. I am very fussy about the kind of jewellery I like, and I don't like the way traditional engagement bands with large stones look on me. There were a few of yours that I thought I might like from online and Sarah was great letting me try these, but she was also incredibly helpful when it turned out I found them too big! She had some really great suggestions for more subtle rings, stacked combinations, and she was so patient as we tried out various combinations. Obviously the fact that I didn't like the larger stones meant the price tag was typically going down, and yet not once did I feel she was concerned about the price, only with finding me the perfect ring(s). In today's commission driven culture of sales that is SO rare and I really applaud you as a company for fostering an environment where such genuine and helpful service is able to flourish. When we had finally decided on what I would like she made great notes for my partner to be able to order online easily when the time is right back home.
And as a final point, as an LGBT couple it is always so refreshing to be able to shop in an environment of genuine warmth, and without a single assumption as to our relationship being made.
All in all it was a really fantastic experience and I can't wait to get my rings!
I have been meaning to write and just say how impressed I was with your product, pricing and packaging. (Accidental alliteration)! I’m a newly minted jewelry designer myself and in my opinion you guys nail it! Well done!
Whenever I ask my daughter to give me an idea of what she wants for a gift...she gives me a link to your wonderful jewelry! It's extremely easy to follow the link to purchase the items and you are always so friendly in your responses! You go girls!!
Hello, I wanted to send a quick note to say thank you - I am so pleased with the purchases! I ordered three matching bracelets for my bridal party and they are so cute and look just liked I hoped they would from the pictures online. I can't wait to give them to the girls! I was also so impressed by the quick delivery turn-around, the gift packaging and loved the cute Catbird branded items you threw in there as well. I'm definitely coming back to Catbird to get my wedding band.
I got a follow up email from my recent purchase from Catbird and it reminded me I wanted to give some feedback on the jewelry because I love it so much. I have been looking for dainty gold rings that don't break the bank but are also 100% gold so you can wear them everyday. I love the threadbare rings, I've purchased 6 and I'll probably purchase more. I haven't had them too long but I wear them every day and they haven't lost their sparkle. Next I'm sure I'll be purchasing one of your cute anklets!
Thanks for making a great product!!
Dear Catbird -
My order arrived today and as usual was so lovingly packaged! The gift wrapping is gorgeous - and all of the little extra treats you provided are so special! The recipients of the items are going to be as thrilled as I am giving them such unique and lovely treats!
Please give everyone at Catbird my sincerest thanks and best wishes!
Just wanted to say thanks!! I appreciate how quick I received my ring. It made it in plenty of time for our trip. She said yes and absolutely loves the ring. We will definitely be doing business with you again and I will recommend you 100% to anyone.
Your earrings...are to die for!!
Just received the sleeping beauty in the post today as an early Christmas present to myself! I discovered your brand about 4-5 years ago and promised myself I would get a few of your pieces. Unfortunately I live in the U.K. Which made things a bit tricky! But since discovering you stock in the U.K. through Harvey Nichols and net-a-porter I've had zero excuses! (That plus having family in America which also helps). My cousin in NY sent me the ballerina earring in gold a while back and I absolutely loved it and I thought I'd take the plunge and try the mis-matched earring look. (Still not convinced I'm pulling it off well!) Here she is sitting with her new sister, the sleeping beauty. They go fantastically well with my threadbare and alphabet ring!
I love the brand and what the brand represents as an all women business, and some of the partnerships you do with charity. I've now decided that every time I get a small breakthrough or make some progress in my PhD (representing women in science!!) I treat myself to a little Catbird something.
Keep up the great work - can't wait to add more pieces to my collection! (And if anything, the thought of more catbird jewellery keeps me motivated and from getting distracted from my PhD work
Best wishes all the way from England,
Just wanted to say that I felt in love with your creations. I take a look on your website once a week because it is full of beautiful products and nice content.
I got the chance to buy me a ring at Le Bon Marché in Paris during their Brooklyn exhibition and I am mad about it. It is so delicate and lovely, I wish I could visit you soon !
Congratulations on the good work ! Hope to come say hi soon :)
I really just had to take the time to thank you for creating such a sweet birthday package for me. It really means the world to me, and makes me believe in your products and company even more.
I ordered a threadbare ring, and in the comments, I asked if I could please have a totebag for my birthday. I received even MORE than requested, and it made me tear up a little! What girl doesn't love cute stuff?!
Thanks so much. Positive energy and good vibes to you all day!
Hi! I placed an order on Thursday for my gold choker and two secret little studs. I received them the NEXT DAY. Whattt?!?!
This is the first time ordering your jewelry directly from you (I've purchased via JCrew previously) and I was just so impressed by how quickly my order was processed. And not to mention the great, quality packaging and free tote. And a matchbook?! Seriously, stop.
Great customer service means so much and you really aced it!
A very happy customer