How much is shipping in the US?
Please see our domestic shipping costs here.
We offer flat-rate shipping within the continental US: Standard Delivery - $5 (2 business days) and Next Day Delivery - $25 (1 business day). Shipping to Hawaii, Alaska and Puerto Rico is $28.
All packages heading outside of New York state are not subject to state tax. We also offer an option to pick up items in our Brooklyn store with no extra charge, however NY tax applies. If you would like overnight shipping please email us to confirm the possibility of this.
Do you ship internationally?
Yes - we are happy to ship internationally. Please read the details here.
Are there limits on items you can ship internationally?
Right now, we are not able to ship candles, beauty items or pillows outside the United States.
Do you require signature on delivery?
We require signature on delivery for items over $500. If you need us to make an exception to this, please inform us in the Special Instructions section of your checkout page. We cannot waive signature for shipments valued over $1000.00
Do you offer Same Day Delivery?
This service is temporarily suspended, our apologies! We do! Same Day Delivery is available between 10am and 3pm EST Monday through Friday, excluding major holidays. Orders placed before 3pm will be delivered by 8pm. Orders placed after 3pm will be delivered following business day before 8pm. We are not able to accommodate specific delivery time requests.
Check out what's available here. Orders are delivered within three hours of your order time. More details here.
Tell me about your packaging!
All of our jewelry comes in our signature black Catbird box. If you request gift wrapping, we add a lovely ribbon. (We also like to add in some goodies!) If you have any requests (ex: you want some rings together in a box, or the least amount of packaging, etc.) just let us know in the Special Instructions section at check out!
Can I have something rushed?
If you need something by a certain date, we will do our best to accommodate you. Some designers charge a nominal, non-negotiable fee to prioritize your order. Please contact us before placing an order that you need by a certain date.
If I pay for Expedited shipping, will I get my item in 1-2 days?
Paying for Expedited Shipping does not guarantee that you will get your item in two days. It does, however, shorten the time your item will spend in transit. (If you live east of Ohio it is generally not worth it to pay for Expedited Shipping unless you absolutely need a guarantee of the arrival date.) Please see the item's individual page for availability or contact us and ask if it is in stock. If you need something by a certain date, please contact us and we will do our absolute best to make it so.
I missed my UPS delivery - what can I do?
UPS My Choice is a service provided by UPS which lets users decide when and where a package is delivered.
This service includes the ability to request a delivery time, change a delivery address and hold at a UPS ‘Access Point’ or ‘Will Call’ location. This feature helps deliveries to fit your schedule. Keep in mind, packages valued over $500 require a signature.
UPS Access Points are various locations (including lockers) that are hand-selected based on reliability, location and ease of experience.
You can use a UPS My Choice membership to redirect packages to your preferred pickup location before or after our first delivery attempt. More details here.
What does Pick-Up In Store mean? When and where can I pick up my order?
You can shop online and pick-up your order in our Bedford Avenue store and avoid shipping costs! Make sure to wait until you receive an email letting you know your order is wrapped up and ready for you. To collect your order, you will need to present a copy of your order confirmation. NY taxes will apply to your order.
If I select Pick-Up In Store, how long will you hold my order?
Orders not picked up within 60 days will be refunded and returned to stock. This applies to in-stock items only — it does not apply to any custom orders. Please contact us if you need more time.