Is your gold recycled and are your diamonds conflict-free?
Yes! Catbird, and all of the designers we carry, use recycled gold and conflict-free, responsibly sourced stones. The Catbird line is entirely made in New York. Read about how we operate here and learn about our diamonds here!
WHAT ARE RECYCLED DIAMONDS? WHERE ARE THEY FROM?
Recycled diamonds are reclaimed diamonds. These are whole vintage diamonds that were removed from older pieces of jewelry. We purchase these stones from a supplier that specializes specifically in the trade of recycled diamonds.
Since these stones are all in their second lives, tracing where they came from originally is not possible. However, since they are recycled they have zero environmental impact (no mining) and are utilizing materials which already exist in a finished form. Learn more about our diamonds here.
What stones are best for engagement rings?
All stones have a hardness factor based on the Mohs scale. While diamonds rank the highest (a stately 10), rubies and sapphires don’t far fall behind (they are both 9s) making them great choices. While you see plenty of vintage rings with emeralds, opals and pearls, they are definitely more delicate so we don’t recommend them for an engagement ring that you plan to wear every day.
You can read more about our diamonds here, and shop by stone here.
Help! I broke my Catbird jewelry, what now?
Don't worry, we're here to help! We make our jewelry as resilient as possible, but, as with all jewelry, stones sometimes fall out or a mechanism or chain can break. Your satisfaction is our highest priority - we will work with you to address the situation!
Repairs pertaining to online orders need to be approved by Catbird staff, so make sure to email
us first. If you're local to the Bedford Avenue shop, stop by and we can help!
What is your warranty on wedding and engagement rings?
How should I take care of my jewelry?
We created this sheet to answer this question! Please email us if you have any other questions!
Help! My ring is 14k gold, but it's turning green!
It's ok! It happens! Sometimes, the oils in our skin can cause a reaction with gold leaving a mark on skin or on the gold itself. It can even be affected by what we've eaten that day, by chemicals or lotions that may have come into contact with it, or sweat from your recent workout! The discoloration can easily be removed with a soft polishing cloth. You can read more about cleaning jewelry here. If the polishing cloth doesn’t do the trick - please contact us.
Tell me about Black Diamonds!
Most black diamonds on the market are heat-treated for a more opaque, rich black coloration. Because these heat treated black diamonds are opaque, they will most likely have an inaccurate result if tested according to a typical authenticity test for white diamonds. You can ask a jeweler to use a DiamondNiteor similar test for more accurate results.
Can you set my heirloom stones in one of your settings?
We do not do custom work or set stones at this time.
Can I wear your jewelry if I have a metal allergy?
For people with metal allergies, any alloy could pose a problem. Most of our jewelry is 14k gold which is an alloy - meaning other metals are present for additional strength and to sway the color - which is standard for all jewelry.
While our yellow and rose gold do not contain nickel, the gold is processed in the same foundry as nickel so there is always a chance of trace amounts being present. Depending on your sensitivities, other metals in the alloy can cause reactions, though nickel is the most common.
Sterling silver is also an alloy so we cannot guarantee that you would not have a reaction to the additional metals used.
Some people do not have issues with 14k yellow gold, or with silver - it all depends on what you are sensitive to! Please reach out with questions. You can read more about metals here.