If it’s free, why do you need my credit card?
Our Home Try-On Kits are free! We require a $50 security deposit that will be fully refunded once your package is returned. Deposits can only be paid with a major credit or debit card. Home-Try On Kits need to be sent back complete, undamaged and postmarked back to us by the third day after delivery to avoid additional charges.
Please note that refunds generally take 3-5 business days to process back into your account, depending on your bank. Shipping is free in both directions.
If you do not return the complete kit after three days a $300 charge will be added to the card on file. If a ring is missing there will be a charge of $75, per ring. If the metal swatch ring is missing upon return there will be a charge of $200.
How do I order a Catbird Home Try-On Kit?
Place your order right here!
How long can I keep my kit?
Once you receive your kit, you have 3 days to try on our Classic Wedding Band samples. Please make sure your kit is sent back complete (all 12 rings and the metal swatch, as well as the black box) and postmarked on its way back to Catbird by the third full day after delivery. (We’ll send you an email reminder so you don’t forget!)
If your Home Try-On period ends on a weekend or holiday, just send it on the next available day. If you need an extra day or two, please email us and we’ll work something out!
What are your sample rings made of?
All of our sample rings are made in sterling silver. We also include metal swatches in 14k and 18k yellow, rose, and white gold as well as 22k and platinum.
How long does it take my Home Try-On Kit to reach me?
Once you place your order, we will have your kit packed up and shipped right out to you! Generally there is a 1-2 business day processing time for all orders. We ship all kits via UPS 2-day shipping so once it is on its way, you should receive it within 2 business days. No signature will be required on delivery.
The exception to this is if all of our kits are already out. We will let you know if there is a wait time!
What are the sizes of the sample rings?
We will be sending a mix of sizes 5,8,10 and 13 as well as a ring sizer. We are not able to send other sizes or samples at this time.
Do you offer your Home Try-On Kits internationally?
We currently are only able to offer our Home Try-On Kits within the continental U.S. International Home Try-On Kits are not available at this time.
Can I try on any of your other wedding or engagement rings at home?
We currently only offer this Home Try-On Kit and the rings in them can not be changed or swapped out for other styles.
If there are any other styles that you are particularly interested in, feel free to reach out to us at firstname.lastname@example.org. We are always here to help with styling and any other questions you might have.