At Catbird we believe in treating everyone with respect and dignity — that includes our staff, our customers, our community, the designers we work with, our material suppliers and the earth itself. The jewelry industry has a poor track record of being accountable for the environmental impact it has and how its workers are treated; we are working to change that standard.
To achieve this, we:
- Make everything right here in our beautiful Brooklyn studio
- Only work with people we trust
- Follow up on the claims made by our suppliers
- Consider the impact of every decision
- Are 100% honest about what we know/don’t know
Our Office and Jewelry Studio
We are a woman owned-and-operated business where people are encouraged to be themselves and are judged on their merits. Our entire team works together in a beautiful, light-filled and clean environment with new tools and equipment, in stark contrast to an industry notorious for people working out of poorly-ventilated, dark basements. We offer all employees generous benefits ranging from health insurance and a retirement plan with profit sharing to professional development classes, office cold brew coffee and other perks. We strive to set the standard for what a jewelry studio should be. See our studio here!
All of our diamonds are ethically and responsibly sourced. We go above and beyond all standard industry regulations to ensure that we can stand behind every stone we use in our jewelry. We have a lot to say about diamonds — please read more here!
We source our gold chain, wire, findings and castings from vendors who are committed to minimizing the environmental impact of their work. We use a New York City caster who is a leader in using all recycled metals and clean, electric equipment. Most of our vendors purchase either third-party certified recycled metal or fairmined metal and then make their own alloys to control the process and minimize the number of middle-men in the supply chain. Catbird is a certified member of No Dirty Gold, an international campaign to clean up the industry.
Other stones & materials
With each new material we introduce in our line, our standards go up. Every new piece we introduce is made with the most stringent requirements as we continually strive to bring the most beautiful and least harmful natural materials to our customers. We also constantly review our current materials to ensure that we are using the best options in the marketplace at any given time. Our pearls are from a third generation farm in Hubei Province in China which engages in clean water practices. Our stones are sourced from mines that adhere to the highest environmental and human rights standards. To ensure that mines are up to the standards for inclusion in our line, we only work with a small palette of stones.
Each new design is launched with a small test stock, then produced by our in-house studio based on our own customers’ response and demand. This dynamic inventory system reduces overstock and material waste. Not having overstock allows us to keep our prices fair year round rather than the traditional method of pricing them high in order to have sales to sell off product.
The Catbird Foundation
Since day one, before we could really afford it, Catbird has been a charitable company. Through our 501c3 foundation, the Catbird Foundation, we donate at least 1% of all sales (not profit or “proceeds”) year-round to non-profits aligned with our core beliefs of equality and helping others. Employees help decide (and often suggest!) where money is donated to — all causes dear to our hearts. We have contributed $419,794.13 — and counting!
We know there are lots of ways and places to spend your money. Customer service is our privilege, and responsibility, and these are some ways we think we excel.
Brick + Mortar!
On 362 days of the year, you can find us at our tiny jewel box shop, located on Bedford Avenue in Williamsburg. We welcome thousands of visitors to the store every week, and have answered every jewelry question under the sun! We also have a Wedding Annex devoted solely to engagement & wedding rings. Take comfort in purchasing your jewelry online knowing that we are real people, in a real shop.
Our Years of Experience
We have been in business since 2004, selling fine jewelry with an emphasis on accessibility, and independent — often local — designers. For over 14 years, we have put in the hard work to build a fledgling heritage brand with staying power, and the tools to provide the utmost in customer service for a lifetime spent with your jewelry.
The designers we work with
Our handpicked roster of designers represents the best and the brightest in the world of personal fine jewelry. We pick up new designers slowly; not only do we look for designers who make beautiful work, we look for ones who will, and can, stand behind their product. Many of our designers have built their careers by launching at Catbird. We are so proud of this.
The Catbird Customer Experience
We treat everyone with respect and kindness, and feel truly honored to get to be a part of the celebration of all types of relationships and love, from marriage to friendship to family. We never pressure anyone into buying — we don’t work on commission and we celebrate getting to make our customers truly happy! We listen to our customers — what they want and how we can serve them better. A real person in Brooklyn, with deep experience and knowledge, is answering every call and email with individual care and attention.