CATBIRD SIZING AND REPAIRS
The Catbird Customer Service team can be reached at 718-599-2340, Monday-Thursday 10-5pm, Friday 10-1pm EST.
We strive to reply to all emails within 24 hours on business days!
Thank you for reaching out to our customer service team! Before you send your jewelry back to us, please make sure to read the below information carefully, and make sure you’ve spoken with a Catbird team member!
Unfortunately, we are unable to accommodate repairs for international customers.
Resizing a ring depends greatly on the style of the ring. Contact us if you have any questions about sizing your specific ring.
Make sure to include the Catbird return + resize form in your package back to us.
We recommend shipping all items through UPS or FedEx. If you choose to ship via the US Postal Service, do not require a signature - this will result in the package being returned to shipper. Please insure the package for the full amount of the merchandise you are sending back to us (especially if this is a wedding or engagement style!).
We are not responsible for lost packages and are not liable if your package is lost or damaged. We recommend holding onto your tracking number for your reference.
Upon receiving your package, our Merchandise Support Team will reach out to you with an approximate lead time and cost of service.
Fees associated with repairs are subject to change. Quotes may be provided via email, but are only confirmed once our studio / designer has seen the piece in person.
If you’re in the neighborhood, you can also drop off your repair at our Bedford Avenue shop anytime during store hours.