Same Day Delivery
Same Day Delivery FAQs
Same Day Delivery is only available for the following zip codes:
Brooklyn & Queens: 11201, 11211, 11207, 11205, 11206, 11222, 11249, 11217, 11207, 11237, 11216, 11231, 11385, 11101, 11106, 11102, 11103, 11238, 11232, 11215, 11220, 11209, 11219, 11228, 11218, 11220, 11219, 11204, 11214 & 11215
Manhattan: 10017, 10018, 10019, 10020, 10036, 10103, 10104, 10105, 10106, 10107, 10110, 10111, 10112, 10118, 10119, 10120, 10121, 10122, 10171, 10170, 10169, 10123, 10151, 10152, 10153, 10154, 10155, 10158, 10162, 10165, 10166, 10167, 10168, 10172, 10173, 10174, 10175, 10176, 10177, 10199, 10021, 10022, 10023, 10069, 10024, 10025, 10026, 10028, 10029, 10128, 10002, 10003, 10009, 10004, 10005, 10006, 10007, 10038, 10271, 10278, 10279, 10280, 10282, 10012, 10013, 10014, 10010, 10016, 10001, 10011, 10161,10065 &10075
When will my order arrive?
Same Day Delivery is available Monday through Friday, excluding major holidays. Orders placed before noon will be delivered by 8pm. Orders placed after noon will be delivered following business day before 8pm. We are not able to accommodate specific delivery time requests.
What items are available for Same Day Delivery? Can I get something that's not on this list?
Which holidays are excluded from Same Day Delivery?
Same Day Delivery is not available on: New Year's Eve, New Year's Day, Memorial Day, 4th of July, Labor Day, Election Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve and Christmas Day.
What if I am not available at the time of delivery?
If you are not available upon order delivery, your order will be returned to the Catbird studio and our customer service team will contact you via email. Please keep in mind, a Full Cycle specialist may try and contact you at the phone number provided at checkout. Your Same Day Delivery fee is nonrefundable and will not be applied to any additional delivery services. We do offer pick up at our Williamsburg and Soho store locations at no charge.
How will my order be delivered?
Your order will be hand delivered by a Full Cycle specialist. Deliveries are picked up from our studio between 10am and noon ET Monday through Friday, excluding major holidays.
If you are not available upon order delivery, your order will be returned to the Catbird studio and our customer service team will contact you via email. Please keep in mind, a Full Cycle specialist may try and contact you at the phone number provided at checkout. Your Same Day Delivery fee is nonrefundable and can not be applied to any additional delivery services. (We do offer pick up at our Williamsburg store at no charge.)
What if I need to change my delivery time or location?
Same Day Delivery orders cannot be changed or cancelled due to the speedy nature of the process. If your order is sent back to us we will contact you before redelivering. Redelivery the following business day will incur an additional $30 fee.
What if I have special instructions - like my buzzer is broken?
At the last step in the Checkout process there is a box for Special Instructions, please include any/all necessary information relevant for the delivery person to safely deliver your package.