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Same Day Delivery FAQs

Catbird offers Same Day Delivery for $30 in many areas of Brooklyn and Manhattan using wynd NOW. Orders are delivered within three hours of your order time. See below for details.  

Same Day Delivery is available for the following zip codes:

10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10028, 10029, 10036, 10038, 10045, 10065, 10069, 10075, 10103, 10104, 10105, 10106, 10107, 10110, 10111, 10112, 10118, 10119, 10120, 10121, 10122, 10123, 10128, 10151, 10152, 10153, 10154, 10155, 10158, 10162, 10165, 10166, 10167, 10168, 10169, 10170, 10171, 10172, 10173, 10174, 10175, 10176, 10177, 10199, 10270, 10271, 10278, 10279, 10280, 10281, 10282, 11101, 11201, 11205, 11206, 11211, 11214, 11217, 11222, 11249

When will my order arrive?

Same Day Delivery is available between 10am and 4pm EST Monday through Friday, excluding major holidays. Orders are delivered within three hours of your order time. Orders placed after 4pm will be delivered between 10am and 1pm the following business day. We are not able to accommodate specific delivery time requests beyond the three hour window.

What items are available for Same Day Delivery? Can I get something that's not on this list?

These items are all available for Same Day Delivery. If you are interested in something else, please email us and we can try to arrange it for you! 

How will my order be delivered?

Your order will be hand delivered by a wynd NOW specialist within three hours of your order time. Deliveries are picked up from our studio between 10am and 4pm EST Monday through Friday, excluding major holidays. 

What if I am not available at the time of delivery?

If you are not available upon order delivery, your order will be returned to the Catbird studio and our customer service team will contact you via email. Please keep in mind, a wynd NOW specialist may try and contact you at the phone number provided at checkout. Your Same Day Delivery fee is nonrefundable and will not be applied to any additional delivery services. (We do offer pick up at our Williamsburg store at no charge.)

What if I need to change my delivery time or location?

Same Day Delivery orders cannot be changed or cancelled due to the speedy nature of the process. If your order is sent back to us we will contact you before redelivering. Redelivery the following business day will incur an additional $30 fee. 

What if I have special instructions - like my buzzer is broken?

At the last step in the Checkout process there is a box for Special Instructions.