Catbird SMS and MMS Messaging Terms and Privacy Policy
Effective Date: August 24th 2026
Thes SMS and MMS Messaging Terms and Privacy Policy explains how Catbird (“we,” “us,” or “our”) collects, uses, and protects information related to our SMS and MMS messaging programs. It supplements, and should be read together with, our main Privacy Policy available at https://www.catbirdnyc.com/privacy-policy, and Terms & Conditions available at https://www.catbirdnyc.com/terms.
Our SMS and MMS messaging programs are operated using third-party messaging platforms that act as service providers on our behalf, including NewStore, Inc. (which powers one-to-one messaging between our store associates and customers, sometimes called clienteling) and Attentive Mobile Inc. (which powers our marketing and promotional text program). Message delivery is carried out through these platforms and their downstream carrier and messaging intermediaries.
1. Program Description
Catbird may use SMS and MMS messaging to send customers transactional and promotional communications, including but not limited to:
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Order confirmations and transaction alerts
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Shipping and delivery updates
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Appointment reminders
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One-to-one messages from a store associate about products, availability, and follow-up
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Remote sale and secure payment links
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Promotions, offers, loyalty rewards, and other marketing and promotional messages
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Customer service messages
Message content depends on the specific program in which you enroll.
2. Consent / Opt-In
Customers must provide express consent to receive SMS and MMS messages. When you opt in to receiving transactional and promotional SMS and MMS messages from us, you are expressly authorizing us to contact you at the phone number you used to opt in, and you are agreeing that we may communicate with you by SMS and MMS message in accordance with these SMS and MMS Messaging Terms and Privacy Policy. Please understand that our SMS and MMS messages to you will be sent via automated systems. By opting in to receiving transactional and/or promotional SMS and MMS messages from us, you are consenting to receive such messages via automated systems.
Consent for transactional and/or promotional SMS and MMS messaging is not a condition of purchase. However, some communication capabilities with us may be impeded without your consent to receive SMS and MMS messages. Consent to receive one-to-one associate messages is separate from, and does not enroll you in, our marketing SMS and MMS messaging program, and vice versa.
Even after you consent to receiving SMS and MMS messages, you may opt out of such communications at any time by sending STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to the phone number that you no longer want to send you SMS and MMS messages, or you can contact customerservice@catbirdnyc.com or (788) 599-2340 to opt out. Your participation in this program is completely voluntary.
3. Message Frequency
Message frequency may vary depending on your interactions and the program in which you are enrolled. Just as with other communication tools, some individuals may communicate with us more often than others.
4. Opt-Out Instructions
You may opt out of SMS/MMS messaging at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. The opt-out keyword needs to be sent from the phone number where you want to stop receiving messages. If you have more than one phone number enrolled, you will need to follow this process with each phone number or contact us for assistance. Alternatively, you can contact customerservice@catbirdnyc.com or (788) 599-2340 for assistance. Once opted out, you will no longer receive marketing messages and may no longer receive transactional messages where applicable.
5. Help Instructions
For assistance, reply HELP or contact customerservice@catbirdnyc.com or (788) 599-2340.
6. Phone Number Change
If your phone number changes, you should let us know right away to avoid your messages being sent to your old number. Ideally, you should follow the opt out process described above before you change your phone number. You will also need to re-opt in to receive transactional and/or promotional SMS and MMS messages from us to your new number. For additional assistance, reply HELP or contact customerservice@catbirdnyc.com or (788) 599-2340.
7. Data Collected
In connection with your participation in our messaging programs, we (and our messaging platform service providers) may collect the following categories of information: your phone number, message content and history, device and carrier information, message timestamps, opt-in and opt-out records, and interaction metadata.
8. How Messaging Data Is Used
Messaging data may be used for message delivery, customer support, fraud prevention, analytics, reporting, compliance auditing, and to comply with applicable laws and regulations and legal processes.
9. Sharing and Disclosure
Messaging data may be shared with service providers and vendors that assist in delivering our SMS and MMS communications. These include NewStore, Inc. and Attentive Mobile Inc. (our messaging platform providers), messaging intermediaries such as Twilio, and wireless carriers (for example, AT&T, T-Mobile, and Verizon). These parties receive data only as necessary to deliver messages and support the messaging program. Please note Catbird is not responsible for the information practices of our service providers and vendors that assist in delivering our SMS and MMS communications.
No mobile information will be sold, and no mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. We do not sell messaging data. Data may be disclosed when required by law or to protect rights and security.
10. Data Retention
Consent records and messaging logs may be retained as necessary to meet compliance and operational requirements.
11. Security
Reasonable administrative, technical, and physical safeguards are used to protect messaging information, including your mobile information (e.g., mobile phone numbers).
12. Carrier Disclaimer
Message and data rates may apply for SMS and MMS messages. Carriers are not liable for delayed or undelivered messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any SMS or MMS messages sent by us through our vendors, any errors in such messages, and/or any action you may or may not take in reliance on the information set forth in the messages.
13. Age Restriction
Messaging programs are intended for individuals age 18 and older.
14. Changes to These SMS and MMS Messaging Terms and Privacy Policy
These SMS and MMS Messaging Terms and Privacy Policy may be updated periodically. Updates will be reflected by the Effective Date above.
15. Contact Information
For questions regarding messaging privacy, contact:
Catbird
customerservice@catbirdnyc.com
(788) 599-2340
141 Flushing Avenue, Suite 710, Brooklyn, NY 11205
Messaging service providers: NewStore, Inc. and Attentive Mobile Inc. (provide messaging platforms on behalf of Catbird).
16. Cross-Reference
These SMS and MMS Messaging Terms and Privacy Policy supplements our main Privacy Policy and Terms & Conditions available at https://www.catbirdnyc.com/privacy-policy and https://www.catbirdnyc.com/terms, respectively .
17. Acknowledgement
By enrolling in a messaging program, you acknowledge and agree to the practices described in these SMS and MMS Messaging Terms and Privacy Policy.
