While we make sure all of our jewelry is as strong and resilient as possible, sometimes damage and breakage happens. All the wedding rings sold at Catbird come with a lifetime guarantee and we will work as hard as possible to fix any damages or breakage that may occur.
However, we stress the importance of choosing a ring that fits your lifestyle best and to only come to us for repairs, for both Catbird and designer rings. We can’t be responsible for any repairs a third party does.
If an issue arises due to manufacturing, Catbird will cover any repair or replacement fees. Our warranty excludes coverage due to wear and tear and/or negligence. Within the first year of purchase we will replace side or accent diamonds that go missing if we feel that it is a manufacturing defect.
Repairs for all online purchases need to be approved by Catbird staff, so please email us at [email protected] if this is the case.
And if your ring doesn’t have obvious damage or breakage, we’re always here to help if something you can’t quite place is off, even after wearing your ring for months.
Here’s an example: About two months after Tim and his wife purchased their rings from Catbird, he noticed that his band wasn’t fitting comfortably on his finger. “I’m not sure if I dinged it or if it was a wear-and-tear situation after two months, but it was starting to dig into my skin,” he shares.
So he brought it back to Catbird and says he was amazed by the care he received. “The staff took care of it immediately, and they were so sweet about it,” he says. “They were apologetic even though it wasn’t their fault. The repair came back really really quick -- it took only a few days.” We helped smooth down his ring so it fit him better without any uncomfortable moments. Tim has now been wearing his Catbird for four years without any issues. And if another issue arises with Tim’s ring, we’ll be here to help!
We’re proud to have helped thousands and thousands of customers over the years make these very personal decisions. It is our privilege and passion. If you have any questions about a specific ring, or the process in general - please be in touch!